Frontline Decision Making in the Adjudication of Applications; Request for Comments

Official abstract: The Office of the Chairman of ACUS is requesting public input on frontline decision making in the adjudication of applications for benefits, loans, grants, licenses, and the like. "Frontline decision making" refers to processes that agencies use to render an initial determination, often based on a review of the application and supporting documentation, which precedes a hearing before an administrative law judge or other agency adjudicator. Responses to this request may inform an ongoing ACUS project, Frontline Decision Making in the Adjudication of Applications, which, if warranted, may recommend best practices for agencies to use.